We take customer satisfaction very seriously. All of our advertised products are tested for quality and all shipments are carefully inspected before leaving the warehouse. We generally ship items within one or two business days of our receipt and acceptance of an order. If there is a delay affecting our ability to ship generally, we will attempt to contact you about your order and the expected delivery date.
Requests for use of a courier service or for overnight shipping cannot be processed on this website; however, we may be able to accommodate these requests. Please contact us at [email protected] for more information.
Any delivery date requested or provided is an estimate only. BigHorn CBD is not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including without limitation laws, rules, regulations or acts of any government, embargoes, blockades, armed conflict, terrorism, labor disputes, delays of carriers or suppliers, shortages of material, accidents, fires, floods, weather conditions and any other acts of God.
If a package is lost after we ship it, which does occasionally occur, BigHorn CBD will not be responsible if the tracking information lists the order as “delivered,” which means UPS or the courier service delivered the product to the address specified. If the package is sent to an address other than the one you specified, upon return of the original package, we will reship the order. Please note that BigHorn CBD is not responsible for errors of USPS or courier services, or if you provide or confirm an incorrect address. It, therefore, is very important that you ensure that the address you give to us is exactly correct, as any mistake could delay delivery and will entail extra expense to you.
Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made within 72hrs of receipt of your package. Please contact us and provide detailed information if your product was damaged during shipping.
At BigHorn CBD, we take pride in the companies we work with and the products they provide. However, we realize that at times there may be a need to return an item. We offer full refunds on unused, unopened products if contacted within 15 days of purchase. We only require the buyer pay for return shipping and handling. Opened items, bulk purchases, and special orders may have additional return restrictions and we ask you to contact us at [email protected]. We cannot accept refunds for international shipments that are lost or confiscated by customs. Your acceptance of the terms of purchase means you agree to and understand the refund policy.